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22 thoughts on “Review: Find Out What People are Saying about Cashalo”
I was a little dismayed on how, CASHALO don’t give equal chances to those that are self-employed. I work at home, and I wanted to try this loan app as it had good reviews. I tried another one which is MOOLA, my loan got approved after 5 days, though the interest rate was too high. So, I tried to see, if CASHALO had the same process, yet low interest rate. A customer service called, and was asking for my “company ID” and was saying that my company gave an ID. I told the representative that an ID isn’t given to the employees that work at home. She already said, that she’s not the one to approve whether my loan will be approved or not. But, after checking my app, it already said “FAILED”, please give an equal chance to home based workers.
Hi Justine, you could try loanranger – they are cheaper than moola and allow self employed as long as you have stable income.
Bago pa lang si Cashalo parang kinakapa pa nila yun “sistema” at tinutulad sa iba kaya medyo cautious ang pag approve. Na try mo din ba mag add ng other documents 2lad ng mga proof of payment mo sa dating loan mo?
Bali magkano kaya ang amount na pwedeng ma-loan na minimum at maximum kay Cashalo? Ayaw kasi ma download yun app sa phone ko.
Hi there. You can borrow between P2,000 and P10,000.
Bwisit tong cashalo. They keep sending keep promo text messages. I emailed them to remove my account because there is bo such option in the app. But they replied i need to write them a letter requesting to delete my account, include 2 govt IDs and mail it to their BGC office. And wait at least 15 business days. Bwisit tong cashalo na to. Never do it!!! Bwisit talaga!
FYI LANG PO IF FIVE DAYS BEFORE DUE DATE MAG TEXT NANANG CASHALO NA MAGBAYAD NA KAYO PARA MA QUALIFY FOR ANOTHER LOAN PAG NANLATE NG ISA DALAWABG ARAW SIMULA NG MAGTATAWAG ANG RUDE NG DALAWANG AGENT BABAE AT LALAKE PIPILITIN MAGBAYAD KAHIT MAY DTE NA SINABINSA KANILA NA MAGBABAYAD ON THE 5TH DAY PAG DI NAKABAYAD AFTER 5DAYS ITETEXT ANG MGA REFERENCES AND CONTACTS SOBRANG PAHIYA ANG GINAGAWA NILA KAYA PAGNNAG LOAN KAYO SA CASHHHHALLOOO PAY ON TIME
Pumupunta po ba talaga yung customer service ng Cashalo sa bahay ng customers? Nung tumawag kasi sabi anong malapit na landmark para mabilis kayo mapuntahan.
Hi Jen! We’re not sure about this one. Based on previous customer experiences, they just call you lang daw po.
scam yan ganyan ! dont give landmarks or makipagmeet! they are supposed to be online not going to your house!
Rude phone reps. Treats cx like people who will run away from 2k loan. I advised the rep that a payment has been made already and that I already emailed a copy of the receipt. She still insisted on getting the reference number and that it should have been posted within 2hrs while the email support advised payment will be reflected on the account in 1-2 business days. Really disappointed with that phone rep, wont recommend this lender.
Totally disappointed sa customer support nila, puro katangahan ang sinasagot sa akin. I had a double payment for period 2 last dec 14, 2018. I emailed them and explained, sent them screenshots as a proof for the double payment, I requested if possible na i-adjust yung double payment and tag it as a payment for my period 3. If not possible, paki-refund na lang. For one month nag fa-follow up aq, lahat ng cust support na sumagot sa emails q is either escalated na po case nyo sa payments team or tag as paid and completed na po ang period 2. ANG LAKING KATANGAHAN DI BA??? And concern ko is yung double payment kng pwede xa gawing as a payment for period 3 or kung hndi bgyan nila aq ng refund for it since validated and confirmed na sya ng dragonpay. Nung tumawag naman ako, I was told na floating pa rin yung payment ko, so I was instructed to generate a new ref number para sila na bahala mag adjust dun sa floating payment para ma-clear na rin period 3 ko. I emailed them again told them what I was instructed, sent them the screenshot of the new ref number. Biglang hinihingan aq ng proof of payment for that ref number!
Grabe lang talaga sa katangahan at anong klaseng pag iintindi at pagresolba ng concern meron mga representatives nila!!!! And up until now more than a month na wala pa rin ako nakakausap ng matino sa kanila!!! Very poor Customer Service, parang mga walang proper training!
Worst customer service. I asked them ahead of time if I can make a payment arrangement since I can’t pay it on time. I have been with Tala and they offer 7 days grace period. So akala ko meron din sila. So ayun, tumawag ako and the rep said “konti lang naman yan, mangutang ka lang sa relatives mo.” TF. I only asked for a 6 days extension and the rep was so rude and said he will put me on bad record. Fuck. 6 days lang na late payment automatic bad record? Seriously? And guess what? For a 6 days late payment, you have to pay a whopping 300 pesos interest rate! Ang sarap di bayaran.
WARNING! Never use this app. 😑
Just watched Kapuso Mo, Jessica Soho (One at Heart, Jessica Soho) #KMJS last night and i just want to share a somewhat related experience of mine from Cashalo online lending company; so anyone who gets to read this will be warned. See, i run a small perfume business and there will be times that some clients aren’t able to pay on time hence; just like other business owners i make sure that my perfume production won’t be affected. So I installed Cashalo app and applied for my first loan around early February and was approved for a good 3000php with 28 days to pay. I paid it immediately so i can increase my credit standing with them and luckily I was approved for 5000php on that same month with another 28 days to pay.
I received a confirmation, both email and sms on March 5th from Cashalo that they have successfully transferred the money to my BDO account. I checked my account online and it wasn’t there. I called customer service to verify any deposit that is yet to be posted and there was none. I sent an email to Cashalo and attached a screenshot of my online banking account to let them know that there was no deposit but there was no immediate respose.
To fast forward the story, Cashalo started contacting me and contact numbers from my mobile phone (my mother, my friends, relatives, etc.). They call us every freaking day of our lives even when i am working closely with them due to my dispute. I don’t know how they got the numbers but i remember the app permissions. I turned it off but it was too late when i realized.
What bothers me most is that they requested for a bank statement from Fabruary to March and i did; they asked me to send another covering a certain dates and i did; and now they are asking me to send a copy of my bank statements from February up to May which can only be requested from my branch of account and i think that’s not right. I have been stalking their page and i’ve read a lot of issues from different people.
To all my friends and relatives who are still being bugged by this company, i am very sorry. To those who knows how i can possible file a legal case against them due to harrassment for invading my privacy please let me know.
Hi JB. We’re sorry to hear about this. You may coordinate with the BSP Consumer Assistance Division regarding this so the agency could look into it. We hope this will be resolved soon.
Direct Line: 708-7087
Email Address: [email protected]
should I also worry? the app will not approve my log in if they will not be given access to my photos, files and contacts…hence I gave my UMID card number, phone number and birthday…I was worried they could use it for something unbecoming…pls enlighten me…though I was able to avail the discounted foods at first
Hi Karen. Most lenders require these info since they use it to verify your information as well as capacity to pay as a borrower.
I have the same experience here. I applied for 2k loan last 10th of april. After 2 days i rcvd a notification that it has been credited in my bpi acct but its not there. They keep on calling me to pay it which of course i will not pay since i did not rcv anything from them. Its so frustrating that they will chase me for something that they didnt give out. Pano ko mgbbayad eh wla nmn sila pinautang?? Tanga di ba??!! Nakakagigil. Last time na tumawag sakin minura ko ma tlga.. For god’s sake!! Hindi aq yayaman sa 2k na yan kng tatakbuhan ko!! Nanghihiram din aq sa ibang lending company pero never aq tumakbo dahil marunong aq mgbayad. Kaso itong case na to pano ko mgbbyad na wla silang pinahiram???!! Laking perwisyo nila dahil sa 2k na hindi ko mmn natanggap!!! WTF!!
matagal mag disburse 2 to 3 days kala ko within 24 hours
Bakit ganun,simula nang ibigay ko bank account no. Unti unting nababawasan ng 300 ung savings ko sa atm,dineny naman ako sa loan application.impossibleng ini intresan ng metrobank yun.pakisagot cashalo
Hi Resty. have you checked this with Cashalo and your bank as well?
nakaka disappoint ang cashalo, matagal tagal na din akong client, noong una 2k -2,200 na loan ko, nakapagbayad nman ako agad on or before my due date, pero never tumaas ung credit line ko. nitong last month, from 2,200 naging 800??? tapos [pagtumawag ka nman sa cs nila ang sasagot lang d nila alam ksi system generated daw.. ? so ginawa ko nagbayad ako ng mas maaga pero ang masaklap. decline na ko.. tapos after 82 days ka pala pede mag try.. wala nman natutulong cs nila.. d ka din masasagot.. so nakakatakot makipagsapalaran d pala totoo na may kashalo ka.. need n need ko pa naman..