Home Credit Review: What Customers Have to Say About It

It is understandable that not all Filipinos can buy a new phone or flat screen TV and pay it in cash and in full. This is why credit card companies offer zero percent installment to lessen the burden of paying.

What if you don’t have a credit card or cash on hand and you need to buy a new ref? In that case, Home Credit Philippines is here to help. But before you rush to the store and apply for this type of loan, read up to find out what past customers have to save about it.

Loan Application 

Home Credit has partner stores, which means you don’t have to go physically to their office and apply for a loan. Most of the customers interviewed didn’t have a hard time applying for the loan since the requirements are easy to complied with.

Nonetheless, there were different replies when asked about their waiting time for approval. As per Home Credit’s website, loan processing and approval will take 20 minutes. On the other hand, all of the customers interviewed said they waited more than 20 minutes or around 30 to 45 minutes, with one customer even saying she waited for two hours.

Tip: Make sure you have two valid and government-issued IDs on hand for faster loan processing.

Loan Repayment

Getting a loan from Home Credit is similar to other types of loan you get from banks and other lenders. There is a fixed amount to be paid on a particular day of the month. Making a payment is also convenient for most borrowers since they can pay through bank deposit, SM malls, Bayad Center, and 7/11.

Tip: Pay the installment at least three days before the scheduled due date. This way, the payment made will reflect on Home Credit’s system even before the due date.

Customer Service 

Despite the ease in the application process and loan repayment, majority of the Home Credit customers interviewed said that they had issues with their Customer Service, specifically those in charged in the Billing and Payment.

Most customers shared that Home Credit representatives will call everyday to remind them of their due date, even during wee hours or first thing in the morning. Unfortunately, some customers were unable to pay on time, but nevertheless paid the following day; hence being bombarded by reminders from Home Credit.

What irked most borrowers is that Home Credit has to call ALL people in every borrower’s reference and ask about the borrower’s whereabouts in case of one-day delay in payment. Home Credit representatives even call anytime during the day with no regard as to whether the person they are calling is in the middle of something important. The existing loan was likewise disclosed by Home Credit representatives to the borrower’s reference list, which is embarrassing to the borrower himself/herself, regardless of how small the outstanding balance is. Some said that even their References include family and close friends, they still don’t like the idea of them knowing that you owe something to someone.

Is it highly recommended? 

A few spoke highly of Home Credit and plan to borrow again when the need for a new appliance or gadget arises. On the other hand, most of the borrowers interviewed do not wish to apply for Home Credit again primarily because of the bad customer service. The constant reminders to pay the loan made them feel that Home Credit has no regard and consideration to their customers.

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92 thoughts on “Home Credit Review: What Customers Have to Say About It

  1. Nag try ako mag cash loan. I need it kasi for emergency lang. I already finish my loan for a mobile phone at wala akong late payment. Sabi nila hintayin lang daw ako maka receive ng text message or email na qualified na ako sa cash loan. Pero mag 2 weeks na po after i fully paid my terms. Until now wala pa din akong narereceive na notification. I am so dissapointed. Consider na natapos ko ng maaga ang loan ko. My contract was supposed to be end on June 2018 but i always make an advance payment para hindi ako ma late. Tapos sasabihin ng consultant nyo na maghintay akong matapos ang contract ko then saka daw ako makakapag apply ulit? Really? Maganda ang service nyo po kaya lang hindi maganda para sa akin at sa iba panv katulad ko na nagbabayad ng maayos.

    1. naka received ka na ba ng offer for cash loan ?tanung ko lang kasi feb pa tong post mo.. gusto ko lang malaman kung gano katagal bago ka makareceive ng offer

      1. Sa akin right after na mapost yung last payment may cash offer agad na 53thou maximum… pero syempre yung kaya ko lang ang inutang ko…17thousand… in less than 20 minutes na approved kagad… when i back… nag text ako sa friend, brother& co-worker if may nag CI sa kanila sabi nila wala naman..sabi pa ng agent pwede pa ko mag avail ng consumer loan after 3 months, kasi sabi ko balak ko magpalit ng laptop….anyway maayos naman talaga ko mag bayad, dahil ayokong nag babayad ng penalty… ok naman yung experience ko so far… yun lang medio medyo makulit ung mga collector pag nagfail yung auto debit arrangement mo….3 days before due date…😆

  2. nagloan po ako ng oppo cp..after 4 mos. na fully paid ko ang total amount na dapat ay 9 mos. ko babayaran. tumawag ako sa lndline ng home credit to avail cash loan. Ang sabi po ng employee, system generated kaya wait ko lng na makareceived ako ng txt o email..till now wala pa rin po ako natatanggap na mesge. o email..

    1. Hi Roselia. Regarding your concern, you can call their Customer Service at (02) 753 5711 to follow up on this since we are not Home Credit that could check your application. Thanks!

      1. I hope someone from Home Credit will explain my concern because I already called the customer service several times and still hindi nila ma-address ang concern ko.
        Nag-loan ako ng cp last May 15,2017. So when I decided to pay it in full last November 3,2017, remaining na 6 months na lang ako, tumawag muna ako sa customer service gamit ang landline ko para iinform na mag ffull payment na ko and then ipina-compute ko ang remaining balance ko na need ko na byaran,so they said the amount bago ko binayaran. Wala naman binanggit sa akin na i need to activate pa ng kung ano-ano bago ko byaran. So cleared na, wala ng nagttext sakin, call, or email from home credit from december-april (After 5 mos.).Nagulat na lang ako today May 6, 2017 na may nagtext sa akin and email na may remaining balance pa daw ako na 589.92 na need ko bayaran asap. Tumawag ako sa customer service, pinagpasa-pasahan ako. ang ending need ko daw tlga bayran ung remaing balance. May point is, from december to april, ngayon lang ako na-inform na may balance ako? and to the point na may two unpaid months pa daw ako for 589.92 na remaining balance ko? When I ask them to review my call noong bago ako mag-bayad, wala daw akong record sa kanila na tumawag ako gamit ang landline ko. I thought it is recorded.Is it my fault or the service itself of the company. Do I really need to pay again kahit na nag full payment na ako..sana nman ma-explain ang concern ko, hindi nman pinupulot ang pera kung saan saan. Thanks for complying.

        1. Naku wag ka na mag apply magsisi ka lang 100% ang tubo nila. Di magandang lapitan ang homecredit pagdating sa loan.

  3. maam/sir,
    maglalabas lang ako ng inis pasensya kung negative feedback to kasi nag kumuha kami ng t.v last dec. 30 2017… flat t.v pensonic/22tvled …e yung tampered glass ng t.v bumuka ung sa taas edi bumalik kami the next day aba wala clang ipalit sa t.v ko kasi raw walang stock…dalawa lang raw un parehong buka sa taas… kaya pinermahan nila ung resibo ko …na kahit lumagpas ng 1 week ung t.v papalitan nila pag dumating ung delivery..e kasi ng 1 week replacement lang raw….ito subra na 1 month ung hinintay ko…wala parin ito lang sunday dumating DAW ung delivery feb. 18,2018…. aba isang piraso lang ung pinakita sakin dalawa lang raw dumating ung ias nabenta na…edi kinuha nalang namin kahit na medyo bumuka rin ung sa taas NO CHOICE KAME E… wed. palang ngayon kakakuha kunun mas malala pa pala yung binigay nila kasi yung volume maylalakas may hihina..nawawala yung vol. itinext ko cla sabi ko mas mabuti pa ung una namin ung tampered glass lang ung problem ngayun ndi kuna magamit kasi nga ung vol. nga ung problem… ang masakit panun sabi nila last replacement na raw un e bago pa ung t.v ko gusto cguro nila service center agad… hindi cla nag rereplay kaya mina buti kung online dumulog…. pls… ned your concern branch 168 mall valeria st.(Isnart Budget Superstore-iloilo) retailer account ng live in partner ko ERNIE L. ENRIQUEZ JR….PLS..ANUNG MAGANDANG GAWIN FOR I KNW NA HINDI AMIN KASALANAN…THANK YOU!

    1. Hello Mary Rose. Ikinalulungkot namin ang ganitong pangyayari. Kahit kami ay hindi matutuwa sa naging treatment sainyo. May I know if the purchase was coursed through Home Credit? We also suggest that you raise this concern directly sa store kung saan kayo bumili ng TV upang mas ma-address ang inyong concern. Salamat.

      1. yes po…home credit po iloilo….nakabayad napo ako 2 months pero ung t.v ko sira parin

        1. Hello again. Home Credit usually partners with several retailers by providing loan. If may issue po sa TV, it should also be the retailer’s responsibility since that is their stock. We’re not sure lang po ano ang magiging procedure ni Home Credit regarding defective items.

  4. hi I’ve been trying na mag cash loan ung 6 months lang sana kaso ung website laging nag ha2ng. Is their other way para makaapply need ko lang sana

  5. bakit 824 parin ang last payment ko..eh sabi dun sa contract ko is 700 lang kung last payment na..ayusin nyo trabaho nyo..mandadaya pa kayo.bullshit home credit.

    1. Hi Bemboy! We’re sorry to hear about this. Perhaps the 700 does not reflect yet other charges such as interest; hence P824.00.

  6. ma’am/sir ,

    nag apply kami sa home credit ng cash loan, ang tindi pala ng interest niyo sa cash 100% po pala sobra naman po yata yan. Mas mabuti pa cguro mangutang sa Bombay, ayusin nyo po yan parang hold-up na yang ginagawa niyo sa mga costumer ninyo.

    1. Hi Gan! We’re sorry to hear about your experience with Home Credit. On the other hand, thank you also for sharing your experience that will surely help other customers in deciding on who is the best online cash provider.

    2. Talaga! Theyve been trying to push ne to avail of the 85000 cash loan for P4702 monthly amortization in 36 months. First I thought parang too much siya so I sat down and conputed, I was shocked kasi the payback was almost 170,000 tapos the representative I was talking to kept on saying its 4% nang 4%. Hello? Kala niyo lahat ng custoners bobo? And before ako mag go sa loan, tinatawagan ko ang customer service and ask them ‘magkano ang amortization pag 24 months or 12 months.” They just keep on saying na, 36 months po talaga initially but that can be recomputed once nasa inyo na ang pera ang the interest will be adjusted. Ngayon, nabasa ko sa isang nag avail ng cash loan tapos tumawag sa customer service sabi di na daw pwede. Buti na lang nag basa2 muna ako. I hope SEC would look into this.

      1. Hello Blair! We didn’t know that this is how Home Credit does its business. Surely, we don’t want anyone to spend so much for paying a loan, especially when the payback is way more than the original borrowed amount. Still, thank you for sharing your experience. This will surely help other people in deciding whether Home Credit is the right lender for them.

      2. This is true, My loan was 33k I paid 77k …now they been wanting me to loan for 20k (sending SMS, email and trough my app) 20k then forcibly ill have to pay for 36 months that’s 3yrs no other option. Surprised regarding the computation NO, just the previous loan more than the owed amount.

      3. Ako nga kumuha ng vivo v7 ang sabu ko kapapanganak ko lang talagang pinilit ako na maghanap ng ibang magbabayad mga hindi makaintindi at dahil hapit sa pera magpa-promise to pay sana ako kaso wala silang ganon so I decided not to pay naintindihan ko na may 200 pesos na dagdag for late payment which is sinabi din ng staff nila kaso the next month nagtataka ako kung bakit maliban sa 200 may another 400 na tubo?? Ano to hone credit?? Tumawag ako sa csr nyo at tinanong ko paano kapag di pa nakbayad sa third month so another 600 a total of 1200=200+400+600 oo daw anong klaseng patakaran yan?? At walang konsiderasyong mga tao tungkol sa promise to pay talagang grabe sila manggulo na tumawag ng tumawag lahat ng nasa list talagang bubulabugin nila dahil sa mga agents nilang walang pag iisip at konsiderasyon ending nag away away kami ng mga nakalagay na reference ayusin nyo yan!!

        1. Hi Cleo! We’re sorry to hear about this experience. Several customers also shared the same sentiments and we want to thank you for sharing your experience with us.

        2. hay naku totoo yan. ako before ako ma pregnant araw araw ako tinatawagan just to avail their cash loan. so nag avail ako. and ngayon na medyo naging maselan pag bubuntis ko lagi ako nasa hosp. super bedrest,so nag papabayad lng ako, but this month nagkataon n wala ko mautusan so, nag try ako mag bayad sa bayad center loma de gato but always offline then inabutan n ng due date…. nung tym n naka confine ako sa hosp. tawag ng tawag parang d babayaran. sa almost 1 year and 8 months mo ng pag babayad on time, 1 month k lng n delay akala mo tatakbuhan cla.nag email n ko n my emergency ako s hosp. habang naka wheel chair ako tawag ng tawag at kukulitin n magbayad…kahit na emergency mga walang consideration at di makaintindi… guys wag nio n i try tong home credit na to. makukunan lng kau sa mga tao dto.

      4. As I know it’s 4% per month. Similar with the one that offered with the banks but in less monthly interest.

    3. True. Sibrang laki ng tubo. Just called their hotline yesterday to inquire. I asked the rep if ilang percent ang interes sabi nya “hindi ko po alam mam. Wala pong info” ang binibigay nya lang eh yung monthly payment if imamaximize ko yung loanable amount. Do I did my computation and grabe 100% nga yung tubo.

    4. Tunay po ba sir na 100% interest!? balak ko po sana magloan kaso kung ganyan pala hindi nalang siguro.
      thanks for this info!

      1. Wag ka na mag apply ng cash loan magsisi ka lang. Piperwisyuhin at tatawagan nila lahat ng reference person mo pag nadelay ka ng bayad. Mapapahiya ka lang sa mga reference person mo kasi tatawagan nila ng tatwagan. Perwisyu lang dulot ng home credit and ang laki ng interest. Magiging double ang babayaran mo. Kung ako sayo wag ka na lang tumuloy. Hindi magandang lapitan ang home credit pagdating sa loan. Sa iba ka na lang magloan wag na sa home credit.

    5. Mga sinungaling at madaya naman talaga yang mga yan! At pag dating sa warranty at kelangan palitan unit NAKO! sasabihin sayo magemail tumawag. Nakasampung email ka na sasabihin sayo wala sila natatanggap. Pero pag maniningil MALATE KA LANG DAYS BASTOS MGA AGENT NA TATAWAG SAYO AKALA MO TATAKBUHAN SILA 3days ata before due date tatadtarin ka ng text may kasama pang email para iremind na kelangan mo na magbayad! Pag unit mo may prob at tumawag ka daming inarte bababaan ka pa! KUNG KUKUHA KAYO NG PHONE OR GADGETS WAG NA SA HOMECREDIT! HANAP KAYO IBA! UNTIL DEC. NALANAG YUNG BABAYARAN NAMIN SAKANILA KUKUHA PA SANA KAMI ISA AFTER JUSKO DI NA! SA IBA NALANG!

    6. Ganun nga po,tindi ng interest nila, ndi naman yung cash tlga binabayaran mo,whether natapos na yung amt na nautang m tuloy kapdn sa pagbabayad hangang 3yrs, yung inutang m naging 200% sa loob ng 3yrs. Grabe interest ndi makatarungan.

  7. ask lang po 2 months nalang po matatapos ko na yung loan sa cp pwede po ba ifull yung remaining balance at mag apply ng cash loan?

    1. Hi Ronald! Yes, you can pay the amount in full 🙂 Nonetheless, please wait for a few days before you make another loan application to ensure na nakuha ng Home Credit ang iyong payment. Salamat!

  8. I applied for a cash loan. Provided the details needed with legit informations as what they require. But still, I wasn’t approved by them because they said that my informations are not enough to support my application? Same experience with my colleague. She applied but debied as well while my staffs who are just receiving minimum wage were approved smoothly. Happy for them ofcourse but I am really clueless why those superiors were declined. Haha.

    1. Hi Yan! We’re sorry to hear about this. Apparently, we don’t know how Home Credit conducts its processing of application or the criteria they follow, so we cannot really give you a specific answer on this.

  9. Cash Loan ko 14000 kasi for emergency at no choice ako .. tapos yung interest 15000? .. okay lang kayo home credit? mas malaki pa interest kesa principal loan? Buti pa nag 5-6 nalang ako .. ngayon isang taon na akong nagbabayad .. natapos kuna ang 14000 ko, parang ayoko na magbayad .. sabi pwede ma recompute tapos pag tinatawagan kayo sasabihin ng representative di raw pwede, saklap.

    1. Hi Joan! We’re sorry to hear about this. We didn’t know that Home Credit charges this high. Nonetheless, thank you for sharing your experience. This will give borrowers an idea on whether applying at Home Credit is worth it or not.

  10. Ung mama ko 28,000 ung na utang nya ang babayaran nya 68,000 naka 1 year na sya..3 years ang terms..ilang buwan lang di nakahulog kc nawalan ng pag kakakitaan nag bigay agad ng demand letter gusto pa bayaran ung buong balanse 51k..grabe kau ang tindi pa mag salita nung pumupunta sa bahay

    1. Hi Ann! We’re sorry to hear about this experience. We didn’t know that that is how Home Credit treats its customers, especially when it comes to payment. Nonetheless, thank you for sharing your experience. This will help future customers in deciding whether Home Credit is worth it.

  11. Hi Home credit Good day ask ko lang po kung meron ba early payment fee ang cash loan ng home credit, if yes mga ilan percent ang service fee nila for early payment. Thank you

    1. Hi John Paul! Home Credit offers Early Repayment, but you need to call them at (02) 753-7511 so they can activate this feature for you. As to the percentage, we’re not sure, so it is best to ask them directly about the fees. Thanks!

  12. My first encounter with HC was when i loaned for a cp unit. There was no major issues except for customer service thru tex and call. It sucks really. I was able to fully pay the unit..good credit standing. Because of this i was offered a cash loan. I was in dire need of cash so even if the interest was horrendously high..mas masahol.pa sa loan shark…i availed of it. Tanong ko lang bakit walang choice to.pay in one year..why 2 years dapat? Para mas mataas ang makuhang interest? Wtf…again wala na nga ako pagkukuhanan ng loan so ayun po pikit mata kapit sa patalim, nag apply ako for the loan which was granted after a few days yata. Ang nakakaloka lang is why are we required to pay 5 days earlier than the stated due date. Hindi pa nga umabot un 5 days before due date, they send a tex message informing you of ur payment. And dami pa panakot…is that necessary? I never had a lapsed due date mind u pero why do they need to sort of takutin ka….i even made an early partial payment. And kelangan bang un client mismo ang magtatanong for updates on payment history. Ang ginagawa lng naman ng HC is to send a message that they have received the payment. Letse talaga, i will never avail.again after i fully my loan with HC and i will.make sure that all my friends and acquaintance will know that if they aant to experience a life in Hell everyday, they should try availing of a loan at HC.

  13. nag message sakin c home credit. pwede daw aq mag avail ng cash loan worth 53k. sa message ni home credit 3331 per month daw ksma n insurance.. so nag compute aq 3331 per mon papatak lng ng almost 60k in 18 mons. sbi q aba ok to d n masma..tumawag aq s customer service nila pinaliwnag ung terms of service kung panu ung payment. sbi flexi contract na pwede magparecompute once activated n c account at pwede bayaran ng maaga. and if mag bago icp pwede nmn daw ibalik ung pera in 2wiks time.. then inisched aq ng apointment ni agent pnta daw aq s pinakamalapit n partner store nila. pag pnta q nag tanong aq kung panu process. sbi ng agent s store ung 3331 per mon is ung payment for 3 yrs. so nagulat aq 3331 per mon s 3 yrs almost 120k nyare??? 53k lng hnram mu tpos ung interest malaki pa s inutang?; then sbi ni agent s store twag nlng aq s home credit para mapaliwnag ng maauz. pag twag q ung agent ni home credit daming paligoy2 ang tanong ko lng nmn is ung interest. kung anu2 cnbi. at d end kht 18mons mu lng bayaran ung loan mu 100% p dn ung interest.. walastic!! kung maauz lng sana ung message in the first place d n sana q nagsayang ng oras ko at na2log nlng dn sana q. misleading ung message s mga good payer.. kea s mga nagbblak mag cash loan jan s home credit .. thnk twice.. s bumbay nlng kau mangutang hahaha. d malayong takbuhan ng borrower c home credit s taas ng interest nyu.. imbis n mka2long kau s nangangailngan lalo nyu lng gigipitin..

    1. Hello! We’re sorry to hear about this experience. We didn’t know that’s how Home Credit conducts its business since we only write about the existing online cash lenders. Nonetheless, thank you for sharing your experience with us. This will be helpful for other future borrowers.

    2. Agree!!! Home Credit is so full of shit! I really regret the day I applied for their Cash Loan. I borrowed 15k bc I badly needed a money. After 3 months of paying I lost my job, I called their hotline to inform that I’m having financial difficulties as their contracts includes a hotline when you needed a payment arrangement or you’re having a financial difficulty. Unfortunately, I was informed na “hindi daw nila kasalanan yun” and insists that I should pay my balance. I got a job after 4months and I am willing to pay my monthly fees again. I was informed that HC collectors were looking for me kasi masusubmit na daw sa credit bureau and threatening that they will file a demand letter or blotter in out barangay. I’ve never been so stressed in my life!!!!!!!!!! After I finish my loan, I WILL NEVER EVER LOAN WITH HOME CREDIT! NOR I WILL NOT ENCOURAGE MY FRIENDS/ FAMILY TO LOAN A MONEY FROM YOU GUYS! You’re not helping people!!!!!!! You suck at customer service! You suck at everything!

  14. We had a bad experience with this company! Palagi silang tumatawag sa mommy ko every morning. They always look for my sister which is hindi naman nakatira sa mom ko come to think of it SENIOR CITIZEN na po ang mommy ko and nai-stress na sya sa mga ginagawa ng Home Credit na yan. Well yes maybe my sister gave the landline number of our mom for a reference but how can you be so sure na dun pa rin tumitira yung client ninyo. And sa lahat ba ng isusulat ng client ninyong reference number ay talagang kanila/kamag-anak nila? Please be considerate naman senior na po ang kinukulit ninyo na wala namang kaugnayan sainyo. We do our part by your request na ibigay ang number ng client ninyo(my sister) so do your part too. Hindi yung nambubulabog at nangiistorbo kayo. Be professional.

    1. What they did is a collection procedures and it is stated in their Terms and Conditions stated

      9. CONSEQUENCES OF DEFAULT
      9.1. Upon the occurrence of an Event of Default, Home Credit may, at its sole discretion,
      without need of notice or demand, and without limiting Home Credit’s rights under
      applicable law or under the Loan Agreement, and General Terms and Conditions:
      9.1.1. take such action and exercise such remedies in order to protect and enforce its
      rights under the Loan Agreement;
      9.1.2. declare the Loan Agreement, including all charges, fees, penalties and interest
      accrued and unpaid thereon, to be immediately due and payable, without need
      of presentment, demand, protest or further notice of any kind, all of which are
      herein expressly and specifically waived by the Customer;
      9.1.3. impose and collect the Collection Charge and the Penalties as stated in the
      Loan Agreement. The Collection Charge shall be imposed on each Installment
      Amount that is not paid by the Customer within five days after the relevant due
      date. The relevant Penalty shall be imposed if the Customer fails to pay an
      Installment Amount within 30, 60, or 90 days, as applicable, after the relevant
      due date. The Collection Charge and the Penalties are cumulative and shall be
      added to the principal obligation.
      9.1.4. impose and recover from the Customer the Attorney’s Fees and Agency Fee in
      the amount stated in the Loan Agreement and incurred in connection with
      enforcing the Customer’s obligations under the Loan Agreement; and
      9.2. Upon the occurrence of an Event of Default, all outstanding loans of the Customer with
      Home Credit shall become due and demandable. In such case, Home Credit may
      exercise its rights under section 9.1 hereof.
      9.3. The rights available to Home Credit under the Loan Agreement and applicable law, may
      be exercised by Home Credit alternatively, successively, concurrently, and/or
      cumulatively, at the option of Home Credit.

  15. I also received message informing me that I was qualified for P53,000 cash loan. I inquired to the caller what is the terms of payment of this cash loan. According to her, it’s payable for 24 months at P3,331/month. When I computed it, it almost P80,000. Now I would to ask if this is really the computation for that loan. And if there any other charges that a borrower must know before availing the cash. This will be a big help to me so I hope to receive positive response. And if you can provide the formula for the computation for the cash loan, please do so so I can compute and compare how much to loan. tnx so much

    1. Hello Julieta! First of all, we are not Home Credit so we cannot disclose any possible information aside from what was stated in their website and the information shared by previous borrowers. We also got comments of the same kind. Nonetheless, we suggest that you trust your instinct on this. The loan sounds inviting, but if upon final computation, you realized that you paid more than what you actually borrowed, then it’s up to you if you will accept the loan or not 🙂

  16. My mom do not have any loan to home credit but customer service keeps on calling and texting my mom reminding for a loan payment for certain Mr.Montecalvo whom we do not know. I answered the call once and said that the the one who owns the cp no. for more than 10 years do not know the person nor have any loans from them. After a week my mom received a msg about a reminding payment of loan again. Really annoying, disturbing and will make you angry. I have called their hotline to remove my mom’s no on their system.
    To home credit, please make sure to confirm to your customer that they are really the owner of the cp number to prevent this kind of issue in the future.

  17. Hi good day!!kumuha ako ng cp 6months to pay,pero after 1 month fullpayment kn para makapagcash loan.pero bkit kaya tagal ng offer skin na cashloan..naka mag 6 weeks na po ako nag iintay ng sms ni home credit..meron po ba pwede gawin para mapabilis yung offer skin..

    1. Hi Analyn! Apparently, this is system-generated. You can contact Home Credit regarding this at (02) 753-5711. Thanks!

    1. Hi Victoria! We highly suggest that you pay since you will be charged with penalty fee for late payment.

    2. There’s a lot of concequences by not paying the loan. Home Credit submitted all their clients reports to CIC or Credit Information Corporation which has a big impact to your future financial transactions.

  18. Hi I have a concern about home Credit customer service Calling every day, during wee hours of the day. I was used as a reference by a borrower that I barely know and I haven’t got a confirmation that I agreed to become a character reference. I have a business phone which I constantly use for receiving orders and deliveries. And they are already hampering when I use my phone for navigation during deliveries, taking time in between calls of customers, and waking me up late at night. And every time I answer it’s always the same spill that I hear. What’s the purpose of this? Do they have legal basis to do something like this? Can I take legal action to remove my name as character reference?

    1. Hi Joan! We’re sorry to hear about this experience? Have you reached out directly to Home Credit? We don’t have any access to their system, so it is best to talk to them directly and have your name removed since you’re not even a borrower. Their Customer Service number is (02) 753 5711. Thanks!

  19. I DO NOT RECOMMEND HOME CREDIT. I’ve never leave a negative feedback ever in my entire life, but this is the first time. Very unprofessional. Why? Tinatawagan nila even mga person related to you (old friend, ex co-worker) na hindi mo nilagay sa reference person mo. Siguro they got it from the previous loan na paid na. Kahit sa second loan mo, kahit hindi mo nilagay ung person sa Reference list mo, tatawagan nila. How embarassing on the side of the borrower. That for me is a Breach of Contract. Second, if you are in ADA (Auto debit arrangement) they will consistently try to debit money from your registered account even though sa contract nyo, isang date lang ang agreed nyo for them to do a debit. Pag lumampas na ung agreed debit date nyo, they will still try to debit on the following days. That you will feel para kang napagnakawan ng pera kasi wala silang notification na mag dedebit sila on that day. I’m planning to pay off everything and wont use HOME CREDIT EVER AGAIN. In the meantime, I’m getting a legal advice and action kung tama ba ginawa nila saken coz wala sya sa contract namen.

  20. I want to avail cash loan for 2 years lang sanang babayadan peru ang offer is for 3 years medyo malaki po ata yong interests ninyo pag 3 years kong babayadan almost double un balik ng bayad dipo ba pwede mag suggest para sa 2 years payment.

    1. Hi there! You can consider other cash loan providers who can give you more flexible terms and lower interest rate. Per customers’ feedbacks, Home Credit charges high interest rate.

  21. Ang comment ko lng po mlayo p duedate KO e twag ng twag homecredit. Di nman po aq nagpapalya s pgbbyad. bkit nman sa aeon kumuha aq ng cp hulugan pero never silang nangulit tumawag ng tumawag. Dpat ttwag lng customer service kpag di nkabyad ontime di ba

  22. First of all calling your friends,families and friends means you have a delinquent account and they are not able to contact you so they call your alternative contact refferences as states in their Terms and Conditions which you agreed and signed. Regarding the ADA or Auto Debit Agreement, Home Credit is not deducting your account your Bank did. You can call your bank and complain about the multiple deductions. Your contract stated that the bank will deduct your monthly installment not by Home Credit.

    1. mali po ang post na ito. legally wla po dpt makakaalam ng loan nyo at bwal po ang harassment kpg naniningil. ipaalam nyo po ito s DTI kc sobrang laki tlga ng interest at bwal po ito. pwde po sila mapenalize o kya ipasara. illegal po ang gnagawa nila.

  23. Hi po. Ask ko Lang kung pwde ba agad mag apply ulit sa home credit after ko mabayaran current loan ko? Last payment ko kasi is September. Tas plan ko kumuha ulit ng cp.
    Sabi kasi 3 mos. Pa daw bago ulit mkkapag apply. Thanks

  24. “””Hello! We’re sorry to hear about this experience. We didn’t know that’s how Home Credit conducts its business since we only write about the existing online cash lenders. Nonetheless, thank you for sharing your experience with us. This will be helpful for other future borrowers.”””

    puro ganito reply sa cash loan negative feedback. for sure wala naman sila gagawin hakbang to help or fix. dapat dito sa HC dinedemanda. sisimulan ko ilapit sa TULFO brothers sa TV5 ng ma expose kagaguhan nyo HC.

    1. Hi Chris! Sorry to disappoint you, but Cash Loan is in no position to address issues against Home Credit. This website is dedicated to informing customers about various online cash lenders and by sharing your personal experience, we can educate more people and help them become more careful in choosing an online cash lender 🙂

    2. oo grabe ang interest nila imbes na makatulong sila sa mga tao. Lalo ka pa malulubog sa utang grabe di makatao. Malaki pa ang tubo kesa sa inutang mo. 53,000 na loan ko at babayaran ko ng 3 years. 3,331.92 per month. So multiply sa 36 months = 119,949.12 grabe 66,949.12 ang interest nila!!! hindi pa kasama dito yung mga penalty nila. Malaki pa sa pinautang nila. Ayaw nila pumayag ng 1 year. Kung 2 years ganun din ang total ng interest lalaki lang ang babayaran sa monthly. Tapos grabe tawag ng tawag baka halos nakaka almost 100x sila sa pag tawag sakin sa isang araw. Minsan may tumawag sakin na agent na late ako ng bayad at binigyan nila ako ng palugid na date para bay
      aran para wala na daw penalty at maging maganda record ko, so nagbayad naman ako bago pa yung date na palugid nya. Nagulat na lang ako ng may charge pa rin na penalty yung babayaran ko. So ano yun wala kayong isang salita..!

  25. kung kaya niyo ng may naniningil at 5 in the morning kumuha kayo, wala ka pang due date niyan. Not worth it! Two thumbs down

  26. May question lng po sana ako , if mag avail po ako ng cellphone for home credit , yung downpayment po ba kakaltasin sa monthly payment ? Reply po please asap thanks.

    1. Hi Harold! Yes, naka-less na sa loan amount yung down payment, that is why it is advisable to provide the highest down payment para lumiit ang monthly amortization.

  27. Good day po! ask ko lang we had a cp loan last year, and it was already being paid on time. For now, we are planning to avail on cash loan, please advice me on what are the requirements and how can I avail it?.

    Thank you.

  28. High interest rate.

    Sobrang kulit tawag ng tawag kahit hndi pa due date. Tawag ng tawag sa family ko about my loan. Kahit late at night tatawagan ka pa. Kakabayad mo lang updated na sa system nila , naka received kana thru email ng payment confirmation but then tatawag pa para hingin sayo transaction no reference mo.
    Hindi ka lang matawagan ng isang araw tatawagan na mga nilagay references mo.

  29. Sobrang manhharass ang CSR niyo, nakiusap nga ako, tapos tawag ng tawag, hindi nakakatulong sa halip stressful ang dulot once nadelay sa payment. Huwag na po kayong mag avail if hindi update magbayad…

  30. Home credit anu mangyayari kung hindi na talaga kaya bayaran ang utang ko…gipit na gipit na talaga…subra laki nang interest niyo..wala na ako work at nag kasakit na po ako wala na ako kakayanan para bayaran ko utang ko…

  31. Medyo dissapoint ako sa cash loan ko why kasi 38k inutang ko pero then ang laki ng interest i have no choice kasi emergency din need ko din tumawag ako sa home credit baka may way pa para mabawasan ng mataas yun inutang ko kasi 80k kasi ang bigat 😩 then sabi nila early repayment ko nalang para mag less nabuhayan naman ako noon kasi every month na nag babayad ako ng double 5months nagleless sabi nila sakin mag early repayment pa din ako para mabawasan ng mabawasan then tinanong ko kung fix na ba na 5months ang mababawas kasi gusto ko matapos this dec. Then tumawag ako this oct i ask kung mag dodouble ako ng payment 5months pa din ba ang mababawas then sabi nila 3months nalang kasi bumababa yung interest natawa nalang ako sa sobrang inis kasi sabi niyo nung una if mag aadvance ako is ganun pa din ngaun aabot pa ko ng next year masyado naman ata kayo nang gigipit di niyo masisisi yun tumatakas sa inyo panloloko na gingawa niyo paiba iba pa kayo ng sisabi sakin para makaless e inadvance niyo lang kada buwan!Gusto ko na din kasi matapos di lang din kasi yan ang pinag gagastusan ko

  32. hello po isa po ako sa nakapag avail ng home credit cash loan nung una ganyan din po pumasok sa isipan ko ng offeran nila ako ng loan 36000 for 3 yrs to pay and 2262 per month ang bayad kung icocompute mo ang laki ng tubo d b! pero haler kung sa bangko ka ba mangutang ng ganyang kalaki pera 2 valid id lng b kukunin nila sa iyo di ba hindi? kailanagan pa ng mga colateral at garantor na pipirma kapag magloloan ka di ba?s home credit 2 valid id lng and bilis p ng approval kinabukasan na kuha ko n ang pera. Saka bago ka naman mag loan pwd ka naman mamili ng amount na kaya m lng bayaran eh tulad ko hindi ko kinuha yung 3yrs ang avail lng ako ng 1 year so 19000 yung na approved sa akin. makulit lng talaga silang maningil karapatan naman nila yun kasi may pinahiram sila di b? ikaw nga kapag nakapagpahiram ka di makulit ka rin maningil.

  33. Home Credit Harassment!

    In May of 2017, we decided to buy a Panasonic window air conditioner from Home Credit Appliances. I wanted to pay cash but my wife wanted us to make the purchase using Home Credit Interest Free scheme. I eventually agreed. Now 18 months later Home Credit is still using various tactics and several different cell phone numbers to send my wife text messages and calls trying to get her to pay more money after fully paying for the air con. The full payment for the air con was completed three months ahead of the expiration of the interest free period. To Date my wife has paid an extra 6000 and yet Home credit is still harassing her for more money.

    I am a foreigner and still live mostly overseas but I come to Philippines about every two months. I have personally replied to Home Credit telling them that I am the one paying for the air con and I will not agree to Helen wasting not one more peso to satisfy Home credit unreasonably demands. I have asked them to take us to court. For a few days there were no more messages and calls from them but as of today the calls and text are coming again. I am determined for them to take her to court, but so far they have not responded to our request. I will get the best attorney to defend us, plus we will take legal action against them to reimbursed the 6,000 pesos over payment and also sue for harassment during the past 12 months plus.

    Home Credit claims that the deposit of 6000 we paid automatically is paid to to the sales person and is not counted as part of the payment for the air con. Even though the saleslady told my wife the after paying the 6k deposit the remaining balance was 16k.
    If this is a practice home Credit uses (Paying customers deposits to sales people then Home Credit should be exposed. Surely this cannot be legal?

  34. In cases like these where in collectors are already harassing their customers, any suggestions to where customers can go to complain?

    1. Hi Meanne. Any form of harassment is prohibited and will never be tolerated by the BSP. In case you felt harassed or threatened, you can contact BSP Financial Consumer Protection Department at (02) 708-7087 or email them at [email protected]

  35. Hi,

    Nag avail ako ng HC for my phone na Huawei Nova 3i. Nagdown ako ng 8K mas malaki pa sa required DP nila. Tapos nag avail pa ako ng insurance kasi may pagka likot ng kamay ko, madali ko nababagsak gamit ko lalo na sa cp ko na malaki. Ang sabi nila bayaran ko raw yun within 9months for 1324.88php per month. Ang laki talaga! 5.45% daw yung interest.
    Tapos yung cousin ko nag avail ng Huawei P20, nag DP sya ng 5K tapos binayaran nya ng halos 1.5K per month sa loob ng 9 months. Halos pareho na kami ng amount sa bayarin. Kaso lang ang sa kanya is naka avail cya ng zero interest sa HC tapos ako wala. Nag tanong ako sa agent nila bakit wala akong 0 interest na sabi sa website is 0 interest FOR ALL ITEMS. Sabi sakin ng agent ” depende po kasi sa store yung promo, sa pagka avail po ninyo is walang promo sa store. Selected stores lang po kasi pwede “. Depende pala sa store? sana nag specific nalang sila na may promo sa isang store! Peke ang nasa website?! Nag advertise pa kayo ng ZERO INTEREST FOR ALL ITEMS tapos sa iilang store lang?
    Ang laki ng remaining balance ko halos mag 20K babayaran ko na the fact ang item is worth 15,990php lang tapos nag DP pa ako ng 8K kalahati po yun ang laki parin ng interest!!!

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